RESIDENTS at a block of flats in Abergele have expressed concern that their parcels are not being delivered.

Hafod Y Parc, on Kinmel Avenue and run by North Wales Housing Association, comprises roughly 50 homes for those aged older than 60 and with care and housing needs.

But one resident, Bernadette Bradbury, said that, for about the last eight months, parcels for approximately 40 of the flats have “either disappeared, or been returned without any attempt to actually deliver them”.

Evri has apologised for any inconvenience it has caused residents, and said it has reviewed its delivery arrangements to Hafod Y Parc.

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Bernadette, who lives alone, added: “It's got to the point where Amazon will now only use their own couriers for our accommodation.

“The driver refuses to go beyond the reception desk, which is not permanently manned, and not all of the parcels have actually been returned to sender.

“There are only 50 flats in the building, so for 40 flats to be affected shows it is not an occasional mishap.”

Bernadette said more than 20 of my her own orders have been sent back to Amazon, including a trolley to use in her bathroom.

She added that online shopping company QVC UK have “had to close my membership, because so many orders were going back”.

“This has gone on for an awfully long time,” Bernadette said.

“It messes up your bank account. It’s very frustrating. There are a lot of people here who are worried now, ahead of Christmas.”

Eirlys Parry, head of older persons at North Wales Housing Association, said the organisation has previously contacted Evri on behalf of its residents.

She said: “We share the residents’ frustration that, unlike other couriers, the care and duty to deliver parcels to numbered properties, and to respect residents’ independence, isn’t happening at Hafod Y Parc.

“The main entrance allows suitable access for daytime deliveries, and all visitors simply press the numbered flat bell and the resident accepts the parcel at their door.

“Daily, this works fine; whether it’s milk, Royal Mail, food orders, medication and more – just sadly not for one Evri driver.

“It’s vital our team on site are kept free to provide the support our residents pay for and need. We have indemnity insurance in place for all visitors.

“We have previously contacted Evri to raise our concerns to add to the voice of residents.

“We echo their ask that they resolve this quickly for all and are very open to explaining more to their team about the building layout and arrangements if that helps resolve this isolated issue.”

In response, an Evri spokesperson said: "Our ambition is that every customer's experience is a positive one and we apologise to the residents for any inconvenience caused.

“We have reviewed the deliveries to Hafod Y Parc and made arrangements to deliver directly to those living there."