A CAFÉ and bistro in Prestatyn has said it is “very disappointed” after being handed a one-out-of-five food hygiene rating.

Four Seasons Café and Bistro (licenced under the name Plamen Panayotov Ltd), at 93 High Street, received the score after assessment on September 12.

The business was scored well for the cleanliness of its facilities and building, but improvement was deemed necessary with regards to its hygienic food handling - including preparation, cooking, re-heating, cooling and storage.

The Four Seasons’ management of food safety was rated ‘major improvement necessary’.

A popular place for residents and visitors to the town, the business said it took the rating “very seriously”, and had made “swift, thorough” improvements since then.

This included members of staff receiving comprehensive food safety training and completing upgrades to the kitchen and restroom facilities.

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The business apologised to customers for any “concerns or upset” the rating has caused.

Kitchen manager Jo-Ann Carla Roberts told The Journal: “We are very disappointed and we would like to assure our valued customers that we take this matter extremely seriously.

“We have made swift, thorough improvements to our operations.

“We fully acknowledge the findings of the inspection and have completed immediate steps to improve our customers experience and safety.

“We have engaged a dedicated a member of staff responsible to achieve the highest standards.

“All kitchen and front of house staff have undergone additional and comprehensive food safety hygiene and allergy training.

“We have made necessary upgrades and improvements to our kitchen outside area and restroom facilities.

“We have received an unannounced visit to the premises and we have had confirmation that we are now in a position to request a re-inspection.

“We are pleased to confirm we are in close communication with the local authority to improve all out aspects of business.

“We sincerely apologise for any concerns or upset this may have caused our customers and we will continue to provide a safe happy environment.”