Cardboard waste in Denbighshire will only be collected in the future if placed in blue reusable bags, according to local council guidelines.
This rule forms part of Denbighshire's new waste collection system.
In the first two months of the system, the council have said they collected 289.96 tonnes of cardboard.
Residents have reported issues arising from these recent changes, voicing concerns about the size of the reusable blue bags, as well as a perceived lack of help for individuals unable to break down larger boxes.
Leanne Wilkinson expressed frustration at the council's handling of distinct waste types.
She said: "They need to sort out the plastics 'v' glass situation.
"Some weeks my plastics is full to bursting yet it's very rare that I even have anything in my glass box.
"Unless you're a wine drinker or use sauces etc from jars then there isn't much point from it.
"Same for the paper box.
"Why not give more space for plastic by putting paper and glass together?
"I'm sure even DCC can tell the difference."
Linda Muraca echoed concerns over capacity constraints, commenting: "The bags are too small for some people!"
This sentiment was supported by Lisa Booth, who added: "So, can we get extra bags then Denbighshire County Council?
"As ours is always full with extras most weeks."
Jayne Hopper raised physical difficulties in handling large cardboard pieces.
She said: "That's all well and good.
"However, what if the box is too big to be folded into the bag and if like me you don't have the strength in my hands to break them down.
"I'll still leave the big boxes on the top of the trolibox.
"If they don't take it or it gets wet I'll stick it in the non-recyclable bin."
Keren Spillane commented: "It's all problematic due to fact cardboard isn't collected weekly Meliden waited 2 weeks this time previously 3 weeks.
"Yet again only half my trolley box emptied.
"Top and bottom one not touched just middle."
Amy Harrison shared her experiences with using the bag.
She said: "We have had a new kitchen fitted which has come in a million cardboard boxes, we literally packed the back full to the brim best we could and a bit that was left placed next to the bag, they left it blowing all over the street with a sticker on it saying cannot collect because it’s not in a council provided bag."
Lorraine Griffiths criticised the council's choice to adopt blue bags for cardboard waste.
She said: "Should have recycled the blue bins for just cardboard instead of wasting money on these useless bags."
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