THE LEADERS of Denbighshire County Council have apologised after the county's controversial new bin collection system encountered "difficulties".

The council’s new Trolibocs system, which collects paper, plastic, metal, food cartons, and glass, was introduced county-wide on June 3.

Residents are now required to separate their “dry” recycling using a three-tier “Trolibocs” service.

However, the council has apologised several times after residents across the county complained about their refuse being missed by collectors, with some waiting weeks for a bin collection.

Dissatisfaction with the system prompted an ‘emergency meeting’ of the council last week, with some councillors also voicing their displeasure at the “bad” scheme.

Council leader Cllr Jason McLellan and chief executive Graham Boase have now issued an apology to those whose collections were missed.

Mr Boase said the council had "underestimated" how long each round of collections would take, with this "a lot lounger than they had planned".

He added that "extra shifts" for collection, including on weekends, would be introduced in order to "catch up".

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Mr Boase thanked resident for their patience during the "difficult" time, with the "vast majority" of collections going "very well".

Mr McLellan added: "I want to apologise to residents who have been impacted by the new waste and recycling rollout.

"I want to apologise to those who have not had their waste collected or to those who have had delays in the collection of their waste.

"This has been a massive change with a massive rollout, and with any change there are going to be some initial difficulties."