A WOMAN from Kinmel Bay has said she feels as if she has lost more than £700 “down the drain” after Currys was unable to fix the problems with the television she bought from its Rhuddlan shop.
Florence Maina bought a LG TV from the company’s premises at Clwyd Retail Park on September 30, 2022, but that on January 13, “it just got lines across it”.
Ms Maina said she immediately contacted Currys’ customer services, but remains stuck with the TV more than two months later.
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Currys have said that it believes the faults with the screen to be due to damage, a claim Ms Maina disputes.
She said: “They (Currys) came after about one week, with no box to transport it or anything, and took it away.
“After one week, they called me back saying it was ‘physical damage’, which is ridiculous, because I was alone.
“I bought it for £599 and they quoted me £702 - £90 for diagnosis, plus the cost of a new screen. If they already diagnosed the problem, why do they need a further £90?
“Also, under the warranty and conditions, they ought to change the TV for me.
“I'm upset because they're sticking to the version that something fell, or that it was hit by something or someone, which is ridiculous.
“I feel it's unfair to be treated like this. I feel so helpless… it’s £702 down the drain. I’ve still got the TV, but I haven’t paid that because I thought it was ridiculous.
“I can't even find this particular model on the models they're carrying. I'm so upset.”
Currys said that there is an impact mark to the upper right part of Ms Maina’s screen.
This, the company added, was again confirmed when the TV arrived to its repairs centre, where its expert team diagnosed the fault to be due to an impact to the screen.
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As a result, Currys is unable to uphold its warranty on this occasion, as replacement for damaged goods is not supported by the Consumer Rights Act 2015.
The company said it remains in dialogue with Ms Maina, adding it has offered her free collection if she wishes to have the screen repaired.
A spokesperson from Currys said: “Following a thorough investigation, we’ve spoken to Ms Maina to explain how we’re confident that any damage to the screen wasn’t a result of a manufacturing fault.
“Our expert team diagnosed the fault to be due to an impact to the screen, and this unfortunately means we are unable to uphold our warranty, and replacement for damaged goods is not supported by the Consumer Rights Act 2015.
“Whilst we always aim to help our customers wherever we can, on this occasion, we can only offer Ms Maina a paid repair service.”
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