A MAN from Rhyl has criticised the airline easyJet after he was offered what he considered an insufficient refund having been “left in Egypt, fending for ourselves” with his wife.

Callum Hughes, a 32-year-old labourer, said he and wife Sarah are “shocked at how little they care about their customers” after they arrived home from their honeymoon two days late.

Callum and Sarah, a 32-year-old care assistant, flew out to Hurghada with easyJet on May 16, and were due to return home a week later.

But a cancelled flight home led to them needing to borrow money from relatives to pay for hotel rooms, before having to take a taxi from Luton to Manchester Airport after they returned to the UK.

Callum said it took easyJet three months to respond to their complaint, which they made soon after returning home in May, and that the airline “only offered us £4 back”.

Callum said: “We were originally there for seven days, but our flight (home) was cancelled when we were waiting in the airport.

“We got to the airport from about midday, and then by midnight, they still hadn’t told us our flight had been cancelled.

“There wasn’t even an easyJet representative there; someone just told us that anyone on our flight had to get on a coach to this random hotel.

“We didn't get any warning, but easyJet put us in this hotel, but only (free of charge) for one night.

“The night we got there, the hotel manager told us to relax and that they’d put us up until easyJet could get us a flight home.

“The next day, the doors to our room were locked, and we were told we were supposed to leave.

“By this time, everybody from our flight had been kicked out of the hotel and was in the lobby trying to book a room for another night.”

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Callum has asked for a full refund of their entire holiday costs from easyJet, which he said amounted to roughly £750.

The emotional toll of their predicament has been heightened by the fact that Sarah is heavily pregnant, with the couple already trying to save as much money as possible.

He said that they will never be flying with easyJet again following this incident.

Callum added: “My wife was five months pregnant at the time and was obviously stressed that we had no money for food or a hotel.

“They kept putting the price for the room up; by the end, it was about £600 for one night.

“We weren’t paying that, so we found our own hotel for about £100, which I had to borrow from my sister, because we’d only taken so much money with us to last us for seven days, not nine days.

“Then, after a further two days, they put us on a flight to Luton, even though we flew out from Manchester.

“They tried putting us on a coach (from Luton to Manchester), but I get claustrophobic, and my wife isn’t the best, either.

“So, easyJet got us a taxi from Luton to Manchester, although they did try to charge us for that, as well.

“We then got in touch with easyJet to get a refund for being left in Egypt, fending for ourselves.

“They only got back in touch yesterday (August 16) – three months later – and only offered us £4 back.

“After showing receipts of what we had to spend just to make sure we had a roof and meal for the two days that they had left us there with no explanation, we were both shocked.

“My wife doesn't need any more stress because she's heavily pregnant now, as well. She was almost in tears last night – we’re panicking about money as it is.

“To be honest, I want a full refund of our holiday. The whole holiday together was about £750.

“We will never be booking a holiday with easyJet again, and we’re shocked at how little they care about their customers.”

In response, an easyJet spokesperson explained the reason for the cancellation of Callum and Sarah’s flight home.

An apology was also issued to the couple.

An easyJet spokesperson said: “We’re really sorry to hear that Callum and his wife’s holiday was impacted by flight disruption, caused by air traffic control restrictions.

“In situations like this, our top priority is to book alternative flights for our customers, as well as hotel accommodation.

“On this occasion, as a result of the high number of flights being impacted by air traffic control restrictions, Callum’s experience of his hotel accommodation fell short of how our disrupted customers are usually looked after.

“We’ve reached out to Callum to apologise again and arrange his full refund for out of pocket expenses.”